Data & Account Deletion

1. How to Delete Your Account

Option A: Self-Service (Recommended)

1. Sign in to the platform where you have an account (AssessX, UrJob, etc.).
2. Go to Settings → Account.
3. Click "Delete My Account" at the bottom of the page.
4. Enter your password to confirm. Your account will be scheduled for permanent deletion.

Option B: Email Request

Send an email to privacy@scalexi.ai with subject "Account Deletion Request" including your full name, email address, and the product(s) where you have an account.

Option C: In-App (Mobile)

On mobile apps: Settings → Privacy → Delete Account.

2. Deletion Timeline

• Day 0: Request received and confirmed.
• Day 1-3: Identity verification (for email requests).
• Day 3-7: Account deactivated, data deletion begins.
• Day 30: All personal data permanently deleted.

Grace Period: For the first 30 days, your account is deactivated but can be recovered by signing in again. After 30 days, deletion is permanent and irreversible.

3. What Data Is Deleted

• Account credentials: email, password hash, authentication tokens.
• Profile information: name, phone number, organization, role, preferences.
• User content: uploaded documents, exam submissions, chat messages, job applications.
• Usage history: activity logs, session data, feature usage records.
• AI personalization: model preferences specific to your account.
• Communication history: support tickets and in-app messages.

4. What Data May Be Retained

• Payment/invoice records: 7 years (tax/accounting requirements).
• Legal compliance records: as required by law.
• Anonymized/aggregated data: cannot be linked to you individually.
• Encrypted backups: purged within 90 days of deletion.

Note: If you are part of an organization's account (e.g., a university using AssessX), content created in your organizational role may be retained by the organization.

5. Active Subscriptions

• Your subscription will be cancelled immediately and will not renew.
• You retain access to paid features until the end of your current billing period.
• No refund is provided for the remaining period, except where required by law.

To avoid charges, cancel your subscription before requesting deletion via Account Settings → Subscription → Cancel or billing@scalexi.ai.

6. Partial Data Deletion

To delete specific data without closing your account:

• Chat history: Use the clear/delete function in the chatbot.
• Uploaded content: Remove files from your dashboard.
• Specific data: Email privacy@scalexi.ai specifying what to delete.

7. Third-Party Platforms

• Apple App Store / Google Play: Deleting our app does not delete your account. Request deletion separately.
• Meta (Facebook/WhatsApp): Removing our app from your Meta account triggers an automatic data deletion callback.
• Payment processors (Stripe/Paddle/PayPal): We delete our records. Contact the provider separately for their records.
• SSO providers (Google/Microsoft): Revoking access does not delete data we already collected. Submit a separate request.

8. Verification

• Self-service deletion requires password confirmation.
• Email requests require identity verification from the email on file.
• You will receive an email confirmation when deletion is complete.

9. Legal Compliance

This mechanism complies with:

• GDPR: Article 17, Right to Erasure.
• CCPA: Right to Delete personal information.
• PDPL (Saudi Arabia): Right to destruction of personal data.
• Apple App Store: Section 5.1.1(v), account deletion requirement.
• Google Play: Data deletion requirements.
• Meta Platform Terms: Section 3(d)(i), data deletion callback.
• Stripe / Paddle / PayPal: Merchant data handling requirements.

10. Contact Us

• Data Protection Officer: privacy@scalexi.ai
• Support: support@scalexi.ai
• Billing: billing@scalexi.ai
• Company: ScaleX Innovation SAS, Paris · Sfax · Riyadh