Healthcare · Agentic voice AI
Nurse AI
An agentic AI call center for patient triage and appointment scheduling.
Agentic AI call center built for Robert Gordon University (United Kingdom): patient triage and appointment scheduling.
- Delivered to client
Overview
Robert Gordon University (United Kingdom) wanted an AI-based call center to handle patient triage and appointment scheduling. ScaleX built Nurse AI, a call center run by AI agents.
The client highlights the engineering discipline: clean architecture, a fully documented codebase and a production-grade system delivered in weeks, not months. Technical details and operating results have not been published.
The problem
Robert Gordon University wanted an AI-based call center to handle patient triage and appointment scheduling.
The AI solution
ScaleX built Nurse AI, a call center run by AI agents, with clean architecture and a fully documented codebase.
Key figures
- Weeks to ship a production-grade system, not months
Features
Patient triage
Appointment scheduling
Autonomous AI agents
Fully documented codebase
Technologies
- Agentic AI
- Voice AI
Testimonial
ScaleX built Nurse AI for us: an agentic AI call center for patient triage and appointment scheduling. What impressed me most was the engineering discipline: clean architecture, fully documented codebase, and a delivery pace I've rarely seen. They shipped a production-grade system in weeks, not months.
Frequently asked questions
Who was Nurse AI built for?
For Robert Gordon University, in the United Kingdom, as a client project.
What does the system do?
It answers calls to triage patients and schedule appointments, using AI agents.
How quickly was it delivered?
In weeks, according to Prof. Eyad Elyan (School of Computing, Robert Gordon University).
Sector
Healthcare
Client
Robert Gordon University